Microsoft Excel spreadsheets are a database tool that are used widely across many organisations in the UK. It serves as a database that can be reported on and can even be accessed online with Office 365.
However, like everything, it has it's limits. Here at 3Sixty Systems, we're constantly talking to people who use spreadsheets to manage their claims handling processes. And many of them are struggling.
Granted, if your claims handlers are only dealing with a small number of claims each month then a spreadsheet will suffice. Many claims professionals feel as though they are stretched with their workload and that there are different areas of the process they struggle with.
So what tools can you use to streamline the process? And how easy is it to transfer from the traditional method of using spreadsheets? In this post I will explain just that...