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DWF 3Sixty Blog

Elliott Seaton

Recent Posts

Harnessing the Power of Customer Complaints

Posted by Elliott Seaton on Jul 8, 2016 1:43:18 PM

Last year, Brits made 52 million formal complaints about products or services. It's true that we're a nation of complainers. And why shouldn't we be? If we've invested our hard earned cash into something, we should get exactly what we paid for.

And the way our complaint was handled, can often be the deciding factor in whether or not we return and buy again...

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Topics: complaints

5 Signs You Should Invest in Claims Management

Posted by Elliott Seaton on Jun 24, 2016 4:18:39 PM

We should always be reviewing our own performance and the processes we follow in order to get the job done as efficiently as possible. 

Each organisation will approach claims management differently. Local Authorities have reputations to maintain, so the services you provide need to be as good as possible. Combine this with the seemingly never ending cuts imposed on councils and it's important to know where you can improve. There is also the unknown effect of Brexit to contend with. 

We have brought together the 5 key signs you should look out for when reviewing your insurance claims management processes...

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Quick Quiz: Check your insurance knowledge

Posted by Elliott Seaton on Jun 21, 2016 3:27:25 PM

How well do you think you compare to your peers when it comes to the technical knowledge involved in insurance?

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Topics: insurance, quiz, knowledge

3Sixty Systems Exhibiting at Alarm 2016

Posted by Elliott Seaton on Jun 20, 2016 12:56:11 PM


The Alarm annual conference has been growing every year for the past 25 years, with this year being no exception. It has become a hotbed for exchanging ideas and new developments relating to Risk and Insurance. 

After a cracking event last year, we're pleased to be back at the Alarm Conference 2016 (Stand 30). 

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Topics: Alarm

5 Sure-fire Ways to Boost Your Claims Processes

Posted by Elliott Seaton on Jun 14, 2016 12:09:40 PM

Paying out claims can be costly as it is. That's why it's important for your claims management processes to be as cost efficient as possible. If you have an inefficient way of handling the claims, the costs can soon accumulate causing financial leakage. 

So what can be done to improve the efficiency of the handling process? How can we save money through better claims handling practices? I've outlined 5 ways you can stop the rot and make your claims quicker and cheaper.

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The Top 3 Insurance Qualifications to Turbocharge Your Career

Posted by Elliott Seaton on Jun 9, 2016 11:50:51 AM

Qualifications are often an important factor for career development in any industry. If you're working in insurance however, an extra qualification usually means a higher paycheck and instant progression.

Qualifications are proof that you have knowledge or skill in a certain area. Of course, just because you don't have a qualification doesn't mean that you don't know about a particular subject. 

But it always helps to have a little backing right?

There are a few different qualifications benficial to someone looking for a successful career in insurance. In this post I have picked out the best ones for you. 

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Topics: insurance, qualifications, career

How To Solve The Biggest Problems With Spreadsheets

Posted by Elliott Seaton on Jun 6, 2016 10:02:26 AM

Microsoft Excel spreadsheets are a database tool that are used widely across many organisations in the UK. It serves as a database that can be reported on and can even be accessed online with Office 365.

However, like everything, it has it's limits. Here at 3Sixty Systems, we're constantly talking to people who use spreadsheets to manage their claims handling processes. And many of them are struggling.

Granted, if your claims handlers are only dealing with a small number of claims each month then a spreadsheet will suffice. Many claims professionals feel as though they are stretched with their workload and that there are different areas of the process they struggle with.

So what tools can you use to streamline the process? And how easy is it to transfer from the traditional method of using spreadsheets? In this post I will explain just that...

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How to Prevent Financial Leakage

Posted by Elliott Seaton on Jun 3, 2016 10:13:18 AM

As a nation, we are slowly beginning to pull ourselves out of the worst recession we've seen since the war. We are now beginning to see slight growth in the economy, hitting an annual growth rate of 3% in 2014. 

Recovery from the 5 quater-long financial crisis has been slow, but the good news is that we're making progress. Nontheless, many organisations and individuals alike are still facing significant austerity.

Last year, it came to light that councils would face a further 6.7% in funding cuts. We have since seen many local government organisations restructure and tighten their processes in an effort to make up the deficit. 

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Topics: Software, insurance claims

The 4 Stages of Effective Risk Management

Posted by Elliott Seaton on Jun 1, 2016 11:36:32 AM

A Risk Management strategy can be implemented into any organisation, big or small. Risk Management is the process of identifying, assessing and mitigating risk. 

Any organisation has to take measured risks in order to grow or develop. You don't always know that something is going to go exactly how you want it to. Therefore, it is important that any risk is minimised should something go wrong. 

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Do tenders really have to be so painful?

Posted by Elliott Seaton on May 25, 2016 10:56:57 AM

Tenders are a process that virtually all public sector organisations are required (above a certain financial threshold) to go through when investing public money. Demonstrating that public money is being spent correctly is a major factor in building confidence between these organisations and the public.

The tender process can be very complicated. The Chartered Institute of Purchasing and Supply have even written a guide on the matter.

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Topics: Software, softcat, tenders