Staying up-to-date on all the latest tips and tricks, best practices and tools can be hard work. The claims and insurance industry is no exception.
There are numerous websites and tools you could refer to and use as a claims professional.
Keeping on top of industry news and adapting best practices is just one component of keeping razor sharp. There are also practical tools out there that are proven to increase the efficiency of your work.
Let's start with websites as sources of information. These are the ones we recommend.
- The Insurance Times – A great source for keeping on top of the latest news. You can filter by topics such as Fraud, Financial, Claims, Technology, Regulation and the London Market. Industry events are also listed on the site along with eBooks and reports to build your knowledge.
- Post Online – Regularly referring to this site will ensure you are aware of any changes in regulations within the insurance market. The thing that separates Post from the rest is the vast amounts of additional eBooks and detailed content on a number of different topics. However, this does come at a cost as there is a subscription fee. Currently a subscription to Post Premium costs £595 for the year (correct at time of writing). There is a no obligation free 2 week trial option which we would recommend subscribing to.
Social Media can be a great tool for people in the claims world for a number of reasons.
However, it does need to be taken with a note of caution. Not everything you read on there is verifiable information and can often be a matter of opinion rather than fact.
How can you use Social Media as a Claims Professional?
1) Fraud Detection – Many claims investigators are using Facebook and Twitter to source evidence when handling claims.
Social Media can be used to ‘check-up’ on claimants and help to establish if a claim is legitimate or not.
For example, Mr Claimant files a considerable personal injury claim. Mr Claimant says he is unable to work due to his injury. He is posting on Facebook about how fantastic his day was at the indoor trampoline centre.
It doesn’t take a genius to spot a hole in the story.
Fraudsters are caught out in this way more often than you may think. However, it’s important to be clear on the rules and regulations when conducting your investigation in this manner.
2) Networking – Both LinkedIn and Twitter are great sites for networking and sharing knowledge with other people in the claims industry. You can follow thought leaders and even interact with them (if you ask the right questions).
We find that LinkedIn takes the edge over Twitter in the claims space. There are ‘Groups’ dedicated solely insurance claims. Insurance Claims Professionals is our personal favourite.
Some other good accounts to follow are:
Insurance Journal - @ijournal – 49,000 followers
POST Magazine - @insurance_post – 12,500 followers
Insurance Insider - @insuranceinside – 17,700 followers
Insurance Times -@instimesnews – 24,500 followers
3) Informing Your Followers – If there are any changes to your processes (e.g. how to make a claim), Social Media is a good tool for informing people and spreading the message.
At 3Sixty Systems, we also like to see ourselves as a good resource for people working within the claims industry. We regularly produce articles and relevant information in this area. Want to receive regular updates and round-ups straight to your inbox? Simply fill in the form below: