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DWF 3Sixty Blog

Harnessing the Power of Customer Complaints

Posted by Elliott Seaton on Jul 8, 2016 1:43:18 PM

Last year, Brits made 52 million formal complaints about products or services. It's true that we're a nation of complainers. And why shouldn't we be? If we've invested our hard earned cash into something, we should get exactly what we paid for.

And the way our complaint was handled, can often be the deciding factor in whether or not we return and buy again...

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Topics: complaints